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Property Management Services

Property Management

Destination Hotels & Resorts (Destination), is the hospitality subsidiary of Lowe Enterprises, a major real estate investment and development company headquartered in Los Angeles, California. Destination was founded in 1972 when it began managing the renowned Gant condominiums in Aspen, Colorado. Today, Destination manages a nation-wide portfolio of first-class hotel and destination resort properties. Properties under management currently total over 8,000 rooms and units comprised of 34 facilities located in 14 states, and the District of Columbia. Many of these properties include vacation residences that offer successful rental programs managed by Destination. Your partnership with Destination ensures a personalized, cost effective approach to Property Management. It will be our goal to work closely with you to obtain the maximum benefit from your homeownership.

If you are partnered with us for your property management, the following services are available to you.

Inspections

Housekeeping will be provided for all paid reservations on a daily basis. With this service, a member of our housekeeping staff who cleans your Unit will report anything that is damaged, missing or requires attention. Owners will be ultimately responsible for damage to their Unit and must therefore carry the appropriate amounts of insurance. During slower months, all unoccupied Units will be inspected regularly. This inspection involves a full walk-through and inspection for any problems such as electrical failure, water leaks, running water, or other damage. This service will to help identify problems before they become serious.

Security Keys

Each Unit will be required to have an electronic security lock installed by the Manager on the main entrance door. After each departure, the room key automatically expires on the day of check-out. This offers a high level of security for both the Guest and the Unit. The lock also records all entry into the Unit, logging the name of whoever was issued the key.

Housekeeping

Each Unit will be carefully cleaned and appropriately prepared prior to all arrivals. Housekeeping provides each bath with toiletry amenities and all paper products. Kitchens will be supplied with liquid dish soap, paper towels, coffee, teas, and other like supplies.

Maintenance

Maintenance is another critical element of rental management. We will have our own maintenance staff to ensure quality and to control costs. Again, their job is to know your Unit and to proactively respond to any potential problems. Our staff will be available everyday. Our managers and maintenance personnel will closely manage your expenses by billing you only the time needed to address the problem, at lower rates than outside contractors. Our staff will be able to handle most situations that arise. If a problem arises outside the scope of our expertise, we will contact a qualified professional contractor on your behalf for a minor fee. Our management team will monitor the contractor to ensure the timing and accuracy of their work. With larger jobs, we will obtain competitive bids for our Owners. The goals of our maintenance department will be to maintain your Unit in good condition, and minimize downtime to avoid lost income.

Annual Inspections

At least once a year, our staff completes an inspection of every Unit. Deficient items will be identified and repaired. Major repair items will be communicated to the Owner.

Rental Management

Although vacation rental Owners are a diverse group, we consistently find that the majority of Owners are looking for the same results from their management companies. Those expectations consist of professional care of their rental unit, optimizing rental income and asset appreciation. Our rental management program has been structured to meet these goals. We commit to a management relationship only if we are confident that the ingredients for success, both for the Owner and management, are present.

Destination Hotels & Resorts understands the importance of your asset. We also understand that you will not typically visit the area for the purpose of keeping an eye on your unit. You visit to enjoy all that this extraordinary vacation destination has to offer. We are making a commitment to accomplish this for you by employing an experienced management team that will work closely with you to obtain the maximum benefit from your asset.

Our Goal

We strive to obtain the optimum rental income and occupancy for each rental condominium owner, while providing a quality guest experience. In addition, we assure Owners that we will manage and care for their rental condominium unit responsibly, maintaining their properties at all times in a clean and rentable condition.

Our Vision Statement

We are committed to providing a memorable and unique resort experience in our spectacular natural settings, and offering exceptional facilities and genuinely personalized service by empowered associates.

In Support Of This Mission And Vision, We Are Committed To:

  • Provide our Guests and Owners with a memorable experience through caring and friendly service.
  • Provide our Owners with the peace of mind knowing that their property is being well cared for and that rental potential is being optimized.

Marketing Advantage

The measure of a successful hospitality sales and marketing effort is its ability to generate above market revenues. This is done by attracting customers during all times of the year. Our sales and marketing effort does just that-generates demand across a variety of business segments with multi-dimensional sales, marketing and promotional programs.

If you are committed to supporting your real estate asset, you deserve a marketing partner equally committed to your success.

Affiliation With Destination Hotels & Resorts

As a member property of Destination Hotels & Resorts, the property's marketing reach is extended worldwide via Destination's global and electronic distribution system, group sales effort with national sales offices and over 150 property sales associates. Additionally we deploy an extensive Internet marketing program at www.destinationhotels.com and all the interconnected property sites.

Destination direct sales efforts include the use of a shared individual guest database, a shared group database, and a group lead referral program with contacts from the Destination collection of over 33 luxury hotels and resorts in the continental U.S., and Hawaii. Destination is ranked among the top 100 hospitality management companies in the U.S.

Year-Round Publicity Through Combined Advertising

Destination's property advertising programs are intended to reach and influence upscale leisure travelers, family vacationers, golfers, skiers, spa guests, and meeting planners. The property will receive exposure from property campaigns and through the efforts of all properties as they co-brand marketing communications with Destination Hotels & Resorts.

Sales Events and Trade Shows

Destination's sales professionals participate in regional and national cooperative sales events and industry trade shows. This gains exposure for the member property in key feeder markets and promotes the property at key consumer shows in the U.S.

Partnerships With Key Travel Industry Leaders

Destination will access upscale leisure travelers via partnerships with companies such as American Express and major airlines. Destination also partners with key electronic distribution channels, such as Orbitz, Travelocity and Expedia.

Destination PrivilegesTM

Destination PrivilegesTM is your way to receive the recognition and rewards you deserve as a partner of Destination Hotels & Resorts. You will continue to receive the superior property management services you have come to expect from your Destination Hotels & Resorts staff at your home resort. Additionally, each of our distinguished properties has created a service and recognition package for the Owner, that is unique to their amenities and local environment. Collectively, Destination PrivilegesTM allows you to receive access to an owner liaison, a tailored web site and online reservation request. As members of Destination PrivilegesTM you will receive special rates throughout the Destination Hotels & Resorts portfolio. As an added reward you will receive "Friends and Family" coupons that coincide with your status. These coupons will allow your friends and family to receive special rates also.

Owner and Guest Arrival

Owners and rental guests will be able to check in on-site 24 hours a day, 365 days a year. Great care will be taken to ensure that every Unit will be clean and ready for guest arrival prior to the distribution of keys. Every guest must register with the front desk and leave a credit card imprint. Our professional guest services staff will ensure security by maintaining strict standards and confidentiality.

Guest Services

A variety of other services may be available such as:

  • Mail, fax and package delivery
  • Concierge services - Doorman and bell staff - Valet parking
  • Dry-cleaning and laundry service - High-speed Internet access - Room Service - Pay per View Movies

Reservations

The reservations department consists of a highly trained team of professional sales agents that will convert potential customers into paying reservations. They utilize sophisticated software solutions and toll-free telephone system that are specifically designed to provide superior hospitality service. Given the amenity and service options available, our reservations department will create a variety of packages, including ski, golf, spa, recreation, and dining, in order to generate interest in the property.

In addition, your destination will be represented on the Internet to maximize all the leading hospitality global distribution opportunities. Moreover your unit through your destination will be represented on the Destination Hotels & Resorts web site as well as through a property specific web site.

Rates and Unit Type

We make every effort to optimize the revenue of every Unit. To accomplish this, we need to maintain maximum flexibility within the available Units. Which sometimes means moving reservations into like accommodations when necessary. In addition, we will vary the nightly or weekly rates of Units depending on the availability, market demands and competition. This will give us the ability to raise rates when demand is high and conversely, lower rates when demand is low.

Group Sales

If group and meeting facilities are available, we will be able to host a variety of functions ranging from select executive retreats to larger meetings, social events and conferences. The property group sales staff will consist of a team of seasoned, professional sales managers who are supported with the training and resources of the entire Destination Hotels & Resorts organization. These resources include our national sales offices and the cross-sell efforts of over 150 property sales associates.

Owner Reservations

Owners will be able to reserve their Units for personal use utilizing an Owner's Calendar submitted in advance for each upcoming year. This is done by each individual property. If the Owner's goal is to optimize rental revenues, the Owner may want to book when he or she has the least impact on rental income. Each property within Destination PrivilegesTM has a Calendar that allows the Owner to review the most optimal time to use your unit. This can be viewed by logging on to www.destinationprivileges.com and clicking on Reserve My Unit. Another way to enjoy Owner use, while creating the least impact on potential revenue is to reserve your Unit within two weeks of arrival when your Unit may be unoccupied.

Security Keys

Each Unit will be required to have an electronic security lock installed by the Manager on the main entrance door. After each departure, the room key automatically expires on the day of check-out. This offers a high level of security for both the Guest and the Unit. The lock also records all entry into the Unit, logging the name of whoever was issued the key.

Housekeeping

Each Unit will be carefully cleaned and appropriately prepared prior to all arrivals. Housekeeping provides each bath with toiletry amenities and all paper products. Kitchens will be supplied with liquid dish soap, paper towels, coffee, teas, and other like supplies.

Daily Service

We have found that many Guests will be looking for the amenities and services of a first-class hotel, but in a residential setting. This is one of the reasons why we will provide daily housekeeping service. Daily service consists of room cleaning, linen change, and the replacement of amenities.

Departure Service

After each Owner, Owner's family, other Owner's Guests or Rental Guest departure, our staff completely and carefully cleans every Unit. A housekeeping supervisor or manager will inspect each Unit to ensure it meets our high standards prior to the next Owner, Owner's Guest or Guest occupancy. A departure cleaning will be required after each Owner or Owner's Guest visit and a charge will be applied.

Maintenance

Maintenance is another critical element of management. We have our own maintenance staff to ensure quality and to control costs. Again, their job is to know your Unit and to proactively respond to any potential problems. Our staff will be available everyday. Our managers and maintenance personnel will closely manage your expenses by billing you only the time needed to address the problem, at lower rates than outside contractors. Our staff will be able to handle most situations that arise. If a problem arises outside the scope of our expertise, we will contact a qualified professional contractor on your behalf for a minor fee. Our management team will monitor the contractor to ensure the timing and accuracy of their work. With larger jobs, we will obtain competitive bids for our Owners. The goals of our maintenance department will be to maintain your Unit in good condition, and minimize downtime to avoid lost income.

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